{"id":2584,"date":"2023-03-23T04:02:38","date_gmt":"2023-03-23T04:02:38","guid":{"rendered":"https:\/\/khaihoanphuquoc.com.vn\/?post_type=mona_faq&p=2584"},"modified":"2023-03-23T04:25:11","modified_gmt":"2023-03-23T04:25:11","slug":"khai-hoan-resolving-complaints-policy","status":"publish","type":"mona_faq","link":"https:\/\/khaihoanphuquoc.com.vn\/en\/faq\/khai-hoan-resolving-complaints-policy\/","title":{"rendered":"KHAI HOAN RESOLVING COMPLAINTS POLICY"},"content":{"rendered":"

Step 1: Receive complaint<\/strong><\/h3>\n

All of the customers\u2019 complaints related to the use of products and services will be received through channels: support phone numbers\/ customer care, email, fanpage facebook…<\/p>\n

Step 2: Analyze complaint<\/strong><\/h3>\n

\u2013 For complaints in person or over the phone that have enough information to be resolved immediately, the customer service department will respond immediately to you as required.<\/p>\n

\u2013 For complaints that do not have enough information or cannot be resolved immediately, we will report back to you and ask for information to discuss.<\/p>\n

\u2013 Check the list of customers and related information, coordinate with relevant departments to find out the cause and follow up, and work with you to get more information about complaints to coordinate with other departments to handle.<\/p>\n

Step 3: Identify the causes and resolve complaint<\/strong><\/h3>\n

\u2013 The resolving complaints department coordinates with other relevant departments to identify the causes of the complaints.<\/p>\n

\u2013 Proposing the higher level to come up with a solution.<\/p>\n

Step 4: Answer, resolve your complaint<\/strong><\/h3>\n

\u2013 Reply directly, or through email and customer support channels.<\/p>\n

\u2013 Respond in document to complainer about the results. In case the complaint is resolved when the service user directly complain and reach the agreement of two parties, the department in charge does not need to issue a complaint receipt form, but must make a record of the result and save it.<\/p>\n

\u2013 Send the documents to the relevant departments.<\/p>\n","protected":false},"excerpt":{"rendered":"

Step 1: Receive complaint All of the customers\u2019 complaints related to the use of products and services will be received through channels: support phone numbers\/ customer care, email, fanpage facebook… Step 2: Analyze complaint \u2013 For complaints in person or over the phone that have enough information to be resolved immediately, the customer service department […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2584","mona_faq","type-mona_faq","status-publish","hentry","category_faq-danh-muc-cau-hoi-en","category_faq-xu-ly-khieu-nai-en"],"yoast_head":"\nKHAI HOAN RESOLVING COMPLAINTS POLICY - N\u01b0\u1edbc M\u1eafm Kh\u1ea3i Ho\u00e0n Ph\u00fa Qu\u1ed1c<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/khaihoanphuquoc.com.vn\/en\/faq\/khai-hoan-resolving-complaints-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KHAI HOAN RESOLVING COMPLAINTS POLICY - 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