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    FAQ

    Return & Refund

    RETURN POLICY: You can check the goods and return them at the time of delivery/receipt in the following situations: The product does not match the type/model ordered on the website at the time of receipt Insufficient quantity of ordered goods Affected package: Torn box, broken bottle… In case you have received the goods, we encourage […]

    INSTRUCTIONS FOR BUYING

    BUYING INSTRUCTION: Step 1: Visit the website and select the product you want to buy to purchase Step 2: Click on the ADD TO CART button Step 3: Fill all the information: Username Name Email Phone number Town/ City House number and street name Note (optional) Step 4: Click on Payments and choose Banking or Ship COD. These payment […]

    KHAI HOAN RESOLVING COMPLAINTS POLICY

    Step 1: Receive complaint All of the customers’ complaints related to the use of products and services will be received through channels: support phone numbers/ customer care, email, fanpage facebook… Step 2: Analyze complaint – For complaints in person or over the phone that have enough information to be resolved immediately, the customer service department […]

    DELIVERY POLICY

    SELLING PRICE AND DELIVERY PRINCIPLE: The selling prices of all products of Khai Hoan Phu Quoc Traditional Fish Sauce are listed on the “Our Product” at website https://khaihoanphuquoc.com.vn are SALE PRICES AT THE STORE AND SHOPPING CENTER OF KHAI HOAN PHU QUOC – KIEN GIANG Khai Hoan will contact and advise you to choose the […]

    INFORMATION & PRIVACY

    1. HOW WE COLLECT YOUR INFORMATION 1.1 Information that you have provided to us Information that you have provided to us when: Register an account on our website; Register for an account on the mobile app that we published; Send email to us; We may require your information such as: phone number, your name, address, […]

    PAYMENT INSTRUCTION

    After confirming all information about the product, quantity, shipping, and your information, your order will be packed and delivered according to the information provided, all orders are delivered to you within 3-7 days from the date the order is confirmed. You can purchase by the following methods: Purchase according to the payment method selected when […]